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Find answers fast, or reach out to our support team.
Frequently Asked Questions
Match Studio
How does Shipping Made Good work?
- Step 1: Find your match: Use our search bar to find what you want to match—sneakers, hats, bags, outfits, team colors, and more.
- Step 2: Choose your look: Select your product (tee, hoodie, etc.) and pick a design you want to wear.
- Step 3: Color-match + checkout: Customize the design colors until it matches what you searched. Place your order, and we'll print and ship it to your door.
More on this:How It Works
Products & sizing
Are your products available for both men and women?
Yes. Most of our products are unisex, and we also offer women's crop tops. You can see sizing options on each product page.
Do you restock sold-out items?
Most of our products are made to order, so they typically don't 'sell out.' If a size, color, or item shows Out of Stock, it's usually due to temporary supplier availability. Please check back soon, or contact us at (754) 703-8466 or support@shippingmadegood.com and we'll confirm what's available.
More on this:Shop Designs
Orders & shipping
What is the estimated delivery time for my order?
We're a print-on-demand brand, so most orders arrive within 5–14 business days (including production and shipping). Once your order ships, you'll receive a tracking link by email (and/or text).
How do I track my order?
When your order ships, we'll send a tracking link to the email (and/or phone) you used at checkout. If you don't see it, check spam/junk and then contact support with your order number at (754) 703-8466 or support@shippingmadegood.com.
Can I change my order after it's been placed?
If you need to change your order, contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com. If your order hasn't been processed yet, we'll do our best to accommodate your request.
How can I cancel my order?
Contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com with your order number. If your order has not entered production or shipped yet, we may be able to cancel it. Once production starts, cancellations usually aren't possible.
I entered the wrong shipping address. Can it be updated?
Yes—if we catch it in time. Contact us immediately at (754) 703-8466 or support@shippingmadegood.com with your order number and the correct address. If the order has already shipped, we may not be able to change it.
My order says 'delivered,' but I haven't received it. What should I do?
1. Check around your delivery area (front/side door, mailbox area), and ask neighbors/leasing office. 2. Confirm the shipping address on your order confirmation. 3. Wait 24 hours—carriers sometimes mark packages delivered early. If you still can't find it, contact us at (754) 703-8466 or support@shippingmadegood.com with your order number and tracking number, and we'll help you investigate.
What should I do if my package is lost?
If your package appears lost, contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com with your order number and tracking details. We'll help investigate with the carrier and work toward a solution.
More on this:Shipping Policy
Payments & discounts
Do you have a discount code?
Discount codes and promotions are sent through our newsletter. Sign up
How do I apply a discount code at checkout?
At checkout, enter your code in the Discount code box, then click Apply. Your total will update automatically.
Returns
Do I have to pay for return shipping?
No. We provide a prepaid return label at no cost for approved returns within our return window.
Can I exchange an item for a different size/design?
Because our products are made-to-order and custom, all sales are final unless an item arrives damaged or defective. If you need to change the size, color, or design, you have a short window to request changes before your order goes into production. Contact us immediately at (754) 703-8466 or support@shippingmadegood.com with your order number, and we'll do our best to help if it hasn't been processed yet.
What do I do if I received a damaged item?
If you received a damaged item, contact us right away at (754) 703-8466 or support@shippingmadegood.com with your order number and photos of the damage. We'll review it and help with a replacement or refund as needed.
More on this:Returns and Refunds Policy
Still need help?
How do I contact customer support?
You can reach us at (754) 703-8466 or support@shippingmadegood.com. Hours: Mon–Fri 8:00am–6:00pm (closed Sat–Sun). Please include your order number for the fastest help.
Contact support