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Frequently Asked Questions

Returns

Do I have to pay for return shipping?

No. We provide a prepaid return label at no cost for approved returns within our return window.

Can I exchange an item for a different size/design?

Because our products are made-to-order and custom, all sales are final unless an item arrives damaged or defective. If you need to change the size, color, or design, you have a short window to request changes before your order goes into production. Contact us immediately at (754) 703-8466 or support@shippingmadegood.com with your order number, and we'll do our best to help if it hasn't been processed yet.

What do I do if I received a damaged item?

If you received a damaged item, contact us right away at (754) 703-8466 or support@shippingmadegood.com with your order number and photos of the damage. We'll review it and help with a replacement or refund as needed.

Still need help?

How do I contact customer support?

You can reach us at (754) 703-8466 or support@shippingmadegood.com. Hours: Mon–Fri 8:00am–6:00pm (closed Sat–Sun). Please include your order number for the fastest help.

Contact support